Statutory Compliance under Rule 11, IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Grievance Redressal Mechanism
In compliance with Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, NewsPaksh maintains a dedicated grievance redressal mechanism for readers, subjects of reporting, and news publishers.
Acknowledgment SLA
Acknowledgment within 24 hours of receipt
Disposal Timeline
Disposal and final resolution within 15 calendar days
Grievance Redressal Officer
- Name (Rule 11(1))
- Prerek Goel
- Designation
- Grievance Redressal Officer, NewsPaksh
- Official Grievance Email
- hello@newspaksh.com
- Registered Address for Service of Notice
- NewsPaksh Media and Technology Services, New Delhi, India
How to File a Grievance
Please email hello@newspaksh.com with the nature of your concern, the specific URL on newspaksh.com that you are referring to, and the relevant information described below for each category of complaint:
1. Copyright Infringement Notice
Under Section 51 read with Section 55 of the Copyright Act, 1957, a rights holder or their authorized agent may file a notice identifying: (a) the copyrighted work claimed to be infringed, (b) the specific NewsPaksh URL containing the allegedly infringing material, (c) a statement that you are the rights holder or authorized to act on behalf of the rights holder, and (d) your contact details. We will act on valid notices within the statutory timelines.
2. Factual Inaccuracies or Defamation Complaints
Identify the specific sentence or claim in the synthesized story or key facts that you believe is factually incorrect or defamatory, provide an explanation of why it is incorrect, and attach supporting documentary evidence where available. We will review all complaints on their merits.
3. Publisher Indexing and Syndication Exclusion
Any Indian news publisher may request exclusion from NewsPaksh's indexing and discovery directory. Send an email from your publication's official domain identifying your publication and editorial authority. We will process the exclusion within 48 hours of verification.
4. Personal Data and Privacy Requests
Under the Digital Personal Data Protection Act, 2023, data principals have the right to request access to, correction of, or erasure of their personal data. Please identify the specific data you wish to access, correct, or erase, and provide proof of identity.
Escalation and Oversight
NewsPaksh adheres to the Norms of Journalistic Conduct prescribed by the Press Council of India and the Code of Ethics applicable to digital news publishers under Part III of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. For any grievance, readers and publishers may contact our designated Grievance Officer at grievance@newspaksh.com.